FAQs

FAQs

Please follow the instructions on the garment label. We do not recommend washing your knitwear in the machine but rather hand washing in cold water with approved wool detergent. Rinse well. Do not wring it.

To dry your knitwear, lay it flat to help it retain is shape. Avoid direct light in the shade to keep the authentic colour. Never put it in the tumble dryer, unless otherwise instructions, but air dry. Please do not dry clean.

Enjoy free shipping for all orders over NZ $228.

A confirmation email displaying your track and trace number will be sent once the order is proceeded.

You will be able to follow your parcel all the way to your place.

Shipping to NZ: 1 – 3 working days (except for rural deliveries).

International shipping: 3 – 10 working days.

Orders during the weekend are proceeded on Monday.

Please note that the customs clearance might delay the delivery.

All deliveries are made by registered courier. We commit to ensure that your products reach you safely and securely. However, we cannot be held responsible if your parcel goes missing or are not delivered. Your products become yours once we deliver them to the courier. You can follow your orders progress by clicking the track link in your confirmed shipment

Shipping Rates in NZ$

New Zealand $10, free over $228

Australia $20, free over $228

Rest of the World $40, free over $228

Import duties, taxes and brokerage fees are NOT included in the product price or shipping cost and it may be collected upon delivery from the carriers for certain order.

These charges are the recipient’s responsibility as we are charging the transportation fee for the packages. Also note that prices are GST or local,we do not offer GST refund for exported products. Please check with your country’s customs office to determine what these additional costs will be.

A full refund or exchange will be done not only the goods are not suitable or you are not satisfied with the product purchased online at www.merii.co.nz

Within 20 days since the order date,the items returned would be unworn, unwashed and undamaged, and in the original condition with labels and tags attached. We reserve the right to refuse a refund request if it does not comply with these conditions.

Goods are returned at our own cost but you will be responsible of them before we have received.

To return the item, please attach or email:the Order number,

Description of item(s),Reason for the return.

To return an item, please send it to:

Inn Fashion Limited

21A Shackleton road,Mt Eden

Auckland 1024,New Zealand

We suggest that you keep evidence of the postage until you perceive your refund.

We will contact you when the refund or exchange has been approved after inspection.

Please, note that we don’t accept returns in our physical stores. You may exchange your product within 7 days after the date of the purchase.

If the item purchased online is exchanged, and the one that you have requested, in the same category, is at a lower value to what you originally paid, we will refund the difference. If it is a higher cost, then we will contact you to take your payment details so that we can process accordingly.

Please note that in case of varying values, we will well refund he initial amount and then appropriately charge the new value whether higher or lower.

Regarding the purchase of a sale or discounted item, you won’t receive any exchange, store credit or refund.

For further queries, please do not hesitate to email us.

Terms & Conditions

When using this website, you accept these terms and agree to comply with them.

1. We may deny you access to this site without notice and refuse any order that you process.

2. We have no liability for the existence of computer malwares or viruses being dangerous or harming your device.

3.Price may adjust without notice.Please email contact@merii.co.nz to confirm it if there is previous order whose price is different.

4. Content of website may be updated or deleted without notice. We cannot guarantee that the colours of the garments are displayed on your monitor is same as real one.

5. Except the freight,any taxes or other charges for international delivery are beard by you.

6.Intellectual property including photographs,logos or other intellectual property are prohibited to be used.

PRIVACY POLICY

We have established the below mentioned policy to protect your personal information. You agree to the policy if using our website and/or providing information to us, .

We collect your information in order to contact with you about our products, services and promotions. The information comes from the transaction you completed, the member registered, sign up to receive email newsletters from us, or participate in a promotion or survey. It may include that such as name, age, gender, email address, phone number, postal address and credit card numbers which help us fulfilling and processing your orders. We may keep a record of products you have scanned or purchased,in this way it maybe more convenient for you.

You are able to email us at contact@merii.co.nz, or edit your account details on our website at any time if you wish to stop communications from us.

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to offer services on our behalf, such as delivering parcel, sending mail or emails and processing payments. They will have access to your personal information in order to offer these services,.They are not approved to use your information for any other purpose.

We take security seriously, your personal information is secure.

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